| Playbox Software for Tv Stations (DIGITAL TV) |
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PLAYBOX Technology Ltd is committed to helping protect the investment of our clients through a complete range of technical services that match and exceed the best in the industry for quality reliability and service.
Our pool of specialist resources means that we can act as a single point of contact for all TV Broadcast requirements. Software technical support, project services; such as upgrades, expansion, relocation and site audits are designed to offer the greatest flexibility to our clients when planning the future.
Our Commitment to Customers:
PlayBox Technology WILL:
- Organise and co-ordinate all resources to ensure that the projects objectives are met
- Monitor progress, expenditure and quality to ensure client satisfaction
- Control and take action when or if things deviate from the agreed plan
- Lead the project team that will include staff and external contract staff
- Undertake regular reporting of project progress and the compiling of full documentation
- Define part and full system commissioning and ensure compliance
- Define system acceptance test procedures from the original agreed specification
- Ensure the system solution meets acceptance tests to clients satisfaction
- Ensure the system is handed over in a timely manner to the client
- Ensure the system documentation and responsibility is handed over to the support department so that maintenance and support agreements can begi
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My software still displays expiration date |
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My software still displays expiration date Please note that there are two types of expiration dates: * License expiration date - software stops working after this date * Maintenance expiration date - software keeps working after this date. |
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What is PlayBox? |
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What is PlayBox? PlayBox is a leading solution provider in the contemporary TV industry. There are multiple PlayBox product lines targeted towards different application areas: * PlayBox TV is a cost-effective modular TV automation system. |
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Where do I find updates for my software? |
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Where do I find updates for my software? The web section with the software updates is with restricted access. Only registered licensed (!!!) customers are allowed to see this section. It is located in Support > Downloads. Please note that new customers ( |
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Can I get a full trial version of your software? |
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Can I get a full trial version of your software? You can easily download a demo version from the PlayBox website. You just need to register before this. The demo versions have certain functional limitations, but we believe they don't prevent most custo |
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What are the Demo limitations for PlayBox modules? |
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What are the Demo limitations for PlayBox modules? They are different for each separate PlayBox module. These limitations are described in detail on a dedicated page accessible at the download section - Demo Version Limitations Description (registered |
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How much does PlayBox cost? |
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How much does PlayBox cost? PlayBox is a modular system. Each module is dedicated to a specific task and has an individual price. You should decide which modules you need, how many of them and where to place them before asking for a quote. It's best to b |
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Can we purchase additional modules? |
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Can we purchase additional modules? You can always purchase additional PlayBox modules when you need them. Additional software options can be added to your existing PlayBox server with a simple e-mail attachment. No shipping is needed if you don't need n |
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How can I upgrade my PlayBox software? |
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How can I upgrade my PlayBox software? According to our support policy we provide free software updates within your maintenance plan subscription duration - usually 12 months after the maintenance plan purchase. All you need to do is to register your pro |
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What happened to my website login |
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What happened to my website login If you had a login on our old website (2006 and before) you will have to register again. This is required due to the completely new customer satisfaction engine we have implemented and we would like to appologize for t |
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Does your software run on Apple or Linux |
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Does your software run on Apple or Linux No, in an effort to keep our focus on software reliability we prefered to sacrifice flexibility and to stick to the most popular operating system worldwide - Windows. If we had to support additional platforms we |
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Do you have a reseller in my region? |
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Do you have a reseller in my region? We certainly do. We don't publish this information for security reasons, but we have established reseller network in all major countries in the World, plus we have agents in more than half of the smaller countries. |
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What servers or motherboards does PlayBox work on? |
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What servers or motherboards does PlayBox work on? It works best on PlayBox turn-key servers :-) However, we have a list of tested and approved hardware components in our knowledge base. The knowledge base is restricted to registered users only, so in o |
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What type of card can I use for PlayBox? |
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What type of card can I use for PlayBox? Every module has its own list of supported hardware. Please consult with the relevant product specifications on the web site. |
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How can I upgrade to AirBox 4 |
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How can I upgrade to AirBox 4 Within 12 months from your purchase date you are entitled to a free upgrade. If you have recently (within the past 12 months) purchased AirBox Maintenance Program, you are entitled to a free upgrade too. In all other cas |
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Can I playout mixed compression files in the same playlist |
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Can I playout mixed compression files in the same playlist Yes, you can with AirBox 4 Mixer. Please contact your PlayBox vendor for information of how to obtain or upgrade to AirBox 4 Mixer. All AirBox 4 customers with a non-expired maintenance plan ar |
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Can I playout more than one channel from the same server? |
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Can I playout more than one channel from the same server? Yes, if you obtain additional AirBox licenses, you can playout as many channels as your hardware cards are. In most cases 4 or 5 channels is the maximum depending on the hardware cards and addit |
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Can I capture multiple channels on a single chassis? |
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Can I capture multiple channels on a single chassis? In certain cases - yes. If your channels are part of a single satellite bouquet, you can have CaptureBox capture one, some or all of them. This means that the channels must be available as a single " |
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What media assets can I import into DataBox? |
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What media assets can I import into DataBox? Unlike general media asset management systems, DataBox can only handle the media formats that are supported by our playout products. If you require support for additional content such as pictures or document |
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What format do I need for high-quality animation in TitleBox |
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What format do I need for high-quality animation in TitleBox It is best to stick to the industry-standard 32-bit TGA sequence. You can import this sequence in TitleBox and it will create its own internal animation format. This format (unlike TGA sequen |
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I would like to use the Titlebox API. Can you send it to me? |
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I would like to use the Titlebox API. Can you send it to me? All of the PlayBox APIs are free of charge, but this doesn't mean they are freely available. We supply them to qualified partners that are likely to build a meaningful product that integrates n |
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What kind of scripting language does TitleBox support? |
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What kind of scripting language does TitleBox support? There is a native scripting language that allows AirBox or third-party applications to control TitleBox and its behaviour. This language is described in the TitleBox API. Alternatively a simplified v |
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Can TitleBox run on the same server and hardware as AirBox? |
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Can TitleBox run on the same server and hardware as AirBox? Yes, this is quite possible - our technology has been designed in a flexible fashion - it runs as many modules as possible on the same hardware resource in order to reduce overall server cost. P |
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Why my graphics are stuttering while I am saving my project |
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Why my graphics are stuttering while I am saving my project Saving projects is a very stressful task for the server as it is using the maximum memory and storage bandwidth during it. Please avoid saving the project while your graphics are running on-ai |
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Can I trim clips with multiple video or audio channels? |
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Can I trim clips with multiple video or audio channels? Absolutely! If you use such a clip in Clip Trimmer, all available video and/or audio tracks are listed and you can choose which one to view/hear. Based on the video selection AirBox will play out |
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What is the output compression of AirBox Streamer? |
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What is the output compression of AirBox Streamer? Depends on the mode used: * The "Pump" mode outputs MPEG2 files at their original compression properties, i.e. bitrate, profile, level, etc. It can "pump" out SD or HD MPEG2 content. * The "S |
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How can I activate the live stream option |
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How can I activate the live stream option It is important to know what type of streaming is needed - live input or live output streaming. The live input streaming is part of the AirBox PRO option. The live output streaming is part of the AirBox Streaming |
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What is the AirBox "Streaming Option" doing? |
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What is the AirBox "Streaming Option" doing? It expands AirBox capabilities beyond standard video playout. With this option it is able to output a live compressed stream either to an UDP socket or to a DVB device (ASI). |
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Can I avoid recompression by using the Streaming Option? |
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Can I avoid recompression by using the Streaming Option? Yes, as soon as the following conditions are met, you can use the "MPEG2 Pump" mode: * you don't need to insert graphics * your source files are the same bitrate as the target output bi |
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Can I insert graphics while streaming? |
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Can I insert graphics while streaming? Yes, as soon as the following conditions are met, you can use the "Stream" mode: * you don't need multi-channel streaming from the same chassis * the host server has sufficient CPU power (e.g. dual Xeon) |
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Can I stream out multiple channels from the same server? |
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Can I stream out multiple channels from the same server? Yes, by using the "Pump" mode, see the conditions above. Make sure the LAN bandwidth is sufficient for the intended number of streaming channels and their total bitrate. At least 30% overhead must |
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Can I use live input streams in the playlist while streaming? |
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Can I use live input streams in the playlist while streaming? Yes, if you have the AirBox PRO option. You have to limit the duration of such continuous live streams up to 2 hours in order to avoid streaming buffer underflows or overflows due to input/out |
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How many AirBox Streaming modes exist? |
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How many AirBox Streaming modes exist? At this point there are many types of streaming modes available: * Pump - MPEG2 source files and output, no recompression. SD or HD. * MPEG2 Stream - MPEG2 source files and output, with recompression. Av |
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What streams are sent by the Streaming Option? |
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What streams are sent by the Streaming Option? At present these are video and audio and data streams with the following specifics: * Pump option can stream out video, MPEG and/or AC3 audio and data PIDs * MPEG2 Stream option can stream out M |
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Can I stream MPEG4 out? |
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Can I stream MPEG4 out? Yes, you can stream out H.264 or WMV. H.264 is also known as AVC or MPEG4-part10. WMV is also known as VC-1. These compressions deliver excellent image quality at bitrates as low as 2-3 Mbit/sec. |
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How can I generate DVB subtitles for my channels? |
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How can I generate DVB subtitles for my channels? You can use our SubtitlePlus DVB Server which can generate dozens of subtitle streams for single or multiple output channels. The subtitle multiplexing with the video and audio streams can be done by Play |
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Is it possible to stream HD? |
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Is it possible to stream HD? Yes, but without recompression (currently). This means that CaptureBox can re-stream HD streams from ASI/UDP, and AirBox can stream out (Pump mode) HD streams, but without inserting graphics. We are working towards HD support |
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What DVB tables are generated by PlayBox DVB Muxer? |
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What DVB tables are generated by PlayBox DVB Muxer? The current PSI/SI generator integrated into the muxer generates the following tables: * PAT = Program Association Table * PMT = Program Map Table * NIT = Network Informat |
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Do you generate an EPG (Electronic Program Guide)? |
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Do you generate an EPG (Electronic Program Guide)? This is a job for the traffic system as it deals with the actual program scheduling. Our TrafficBox will generate EPG files that would be used by an EPG generator and inserted by the downstream multiplex |
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I get an error message - Software needs 2466:5259896 |
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I get an error message - Software needs 2466:5259896 Your dongle is either missing, or a wrong type. There are different PlayBox dongles available. Depending on your region you might have one dongle type or another. If you are sure that your dongle is |
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DOWNLOADS
Corporate Brochure (PDF 1 MB)
Facts & Figures (PDF, 3 MB)
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